Privacy policy
Last updated: May 11, 2026
At Orla, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or make a purchase.
Information We Collect
We may collect information you provide directly to us, including your name, email address, billing and shipping information, contact details, and information provided when you place an order, subscribe to our newsletter, or contact us.
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and interactions with our website.
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your purchases
Provide customer support
Send newsletters and marketing communications when you have chosen to receive them
Improve our products, services, and website
Understand how visitors use our website
Prevent fraud and protect the security of our services
Comply with applicable legal obligations
Shopify and Payment Processing
Our store is powered by Shopify, which helps us manage products, orders, payments, and other ecommerce services. Your information may be processed by Shopify and other service providers involved in completing your purchase.
Payment information is handled through our selected payment providers and is processed according to their respective privacy policies and security practices.
Cookies and Analytics
We may use cookies and similar technologies to remember your preferences, understand how our website is used, and improve your experience.
Some cookies may be provided by third-party services such as analytics, payment, or ecommerce providers.
You can manage or disable cookies through your browser settings, although some parts of the website may not function as intended.
Marketing Communications
If you subscribe to our newsletter, we may use your email address to send you product updates, skincare information, special offers, and other communications.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
How We Protect Your Information
We take reasonable measures to protect the information we collect from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.
Sharing Your Information
We may share information with trusted service providers who help us operate our website, process payments, fulfill orders, provide analytics, or deliver communications.
We do not sell your personal information.
We may also disclose information where required by law or when necessary to protect our rights, customers, or services.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain uses of your information.
To make a privacy-related request, contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
Any updates will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: [YOUR EMAIL ADDRESS]
Address: [YOUR BUSINESS ADDRESS]
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@2026 ORLA